Our Team

At Jiangsu Mirich Textile Technology Co., Ltd, our strength lies in our people. Our team is composed of experienced professionals dedicated to delivering high-quality textile solutions and outstanding customer service.

  • Production Team: Skilled technicians and factory operators with deep knowledge in weaving, dyeing, and quality inspection of semi-finished fabrics.
  • Quality Control Team: Experts who enforce strict quality standards at every stage—from raw material sourcing to final packaging.
  • Sales & Support Team: Multilingual professionals who provide fast, friendly, and reliable communication to customers worldwide.
  • R&D and Customization Team: Technicians who work closely with clients to develop fabrics based on specific designs, compositions, or finishing requests.

We value professionalism, efficiency, and collaboration—ensuring every customer receives expert support from inquiry to delivery.

Service Policies

Our services are designed to offer flexibility, reliability, and long-term partnership. Below are our core service commitments:

1. Response Time

  • All customer inquiries are responded to within 24 hours on business days.
  • Quotation and sample requests are typically processed within 1–3 business days.

2. Customization & OEM/ODM

  • We support full customization of fabric composition, weight, width, weaving, and finishing.
  • OEM and ODM services are available for brands, wholesalers, and manufacturers seeking tailored solutions.

3. Sample Service

  • Free fabric samples are provided for quality evaluation.
  • Customers only pay the shipping cost unless otherwise agreed.
  • Sample lead time: 3–5 business days.

4. Order Processing

  • After confirming all specifications, orders are processed efficiently to meet delivery deadlines.
  • Bulk order production time: 5–15 working days, depending on complexity and volume.

5. Quality Assurance

  • All goods undergo rigorous inspection before shipment.
  • Third-party inspections can be arranged upon request.

6. After-Sales Support

  • We provide full after-sales support for any issues with product quality, logistics, or documentation.
  • Claims regarding quality or shipping must be made within 7 days of receiving the goods.
  • We will offer replacements, refunds, or other solutions as appropriate under our Return & Exchange Policy.

7. Long-Term Cooperation

We believe in building strong, lasting relationships. For long-term partners and bulk clients, we offer:

  • Preferential pricing
  • Priority production scheduling
  • Flexible payment terms (on a case-by-case basis)
  • Annual volume agreements